Shipping policy

1. Overview

Welcome to Unwynnd, accessible at www.unwynnd.com ("Website/Site"), operated by Unwynnd ("We/Our/Us"). Our commitment is to ensure the timely delivery of orders placed by You in accordance with this Delivery Policy ("Policy"). Currently, We offer product delivery services across India, governed by the provisions outlined herein.

We recommend reviewing Our Terms and Conditions in conjunction with this Policy.

By accessing and using this website, You agree to adhere to the terms outlined in this Policy without alterations. Should You disagree with any part of this Policy, We advise refraining from transactions on this platform.

The currency used on this Website is INR. Our default delivery partner for this Website is Shiprocket.

All orders are subject to product availability. In the event an item is unavailable at the time of purchase, We will promptly notify You and refund the total amount using the original payment method.

We undertake all commercially reasonable efforts to ensure timely product deliveries to You.

We encourage You to thoroughly review this Policy before making a purchase to understand Your rights and expectations from Us.


2. Definitions

a. "Customer" refers to an individual who purchases goods for personal use, excluding those who buy goods for the purpose of resale.
b. "Website" denotes the online platform accessible at www.unwynnd.com.


3. Cost of Shipping

a. Shipping charges are displayed at the check-out window along with the total price of the goods.
b. All products listed on this Website qualify for free delivery.
c. The shipping charges specified apply to the delivery of products listed on this Website, irrespective of their value or delivery destination.


4. Shipping Updates

a. Upon shipment of your order, you will receive notifications containing details of the courier service provider and other relevant information via Email and WhatsApp.


5. Handling Time
a. Our standard processing and dispatch time is one day from the placement of the order.
b. We prioritize expedited processing and dispatch for all orders with Express Shipping.


6. Time for Shipping
a. The delivery time is contingent upon the product ordered and the delivery location. Approximate delivery estimates are provided on the product details page or during the check-out process.
b. Delivery times are indicative and subject to variation due to external factors.

(Note: If delivery time is not specified at the check-out window, updated delivery details along with tracking information will be provided within 48 hours of order placement.)


7. International Shipping
a. Currently, We do not offer delivery services to locations outside India.


8. Other Rules

a. Once an order has been placed on the Website, the shipping address cannot be altered. However, if You contact us at feedback@unwynnd.com before the product is shipped, we may consider changing the shipping address based on the circumstances at that time. Please note that if the shipping has already been processed by our logistic partners, certain additional charges may apply, which will be communicated to You via email.
b. While we endeavor to ship all ordered products together, this may not always be feasible due to product characteristics or availability.
c. Cash on delivery option is available for certain categories of products.
d. We do not entertain partial refunds.
e. We strive to engage logistic partners, employees, and agents with the highest standards and ethics. However, You acknowledge that the actions or inactions of delivery individuals are beyond our control. We cannot monitor every delivery executive and thus, shall not be liable for their actions or inactions. Any disputes between You and logistic partners shall be settled independently.


9. Wrong or Incomplete Address

a. You are responsible for ensuring that all information submitted to us on the platform is true, complete, accurate, and sufficient to identify the actual place of delivery.
b. Providing incorrect shipping information or contact details may result in a delay or missed delivery. In such cases, You will not be eligible for a reshipment or a refund.


10. Return and Refund

a. Every effort is made to fulfill orders placed as per the specified specifications and timelines for a product. If, due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered, such order stands cancelled, and the amount paid by You is refunded.
b. The return process for a product may be subject to additional terms depending on the nature and category of the product. Any additional terms will be specified under the Return and Refund Policy or communicated at the time of purchase.


11. Your Data

a. The privacy of the data supplied to Us during the shipping procedure is governed by our privacy policy.


12. Changes to This Policy

a. Please note that We may change the terms of this Policy from time to time. Each time You use this website, please review the Policy to ensure You understand the terms and conditions that apply at that time.
b. If You do not agree to the revised Policy, refrain from using the Services. Continued use of the Services after the effective date of changes indicates Your agreement to be bound by the new Policy.


13. Delayed Order

a. If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.


14. Holiday Shipping

While we strive to fulfill your orders every day of the week, there may be occasions such as public holidays or unforeseen circumstances when our logistic partners are unable to fulfill orders. In such instances, we will promptly update you with tracking details so you can track the progress and anticipate the expected delivery time.


15. Lost or Damaged Shipments

In the event of lost or damaged shipments, please refer to our Return & Refund Policy for further instructions and procedures. However, if the product becomes lost due to incorrect address or information provided by You, we shall not be held liable, and no refund will be entertained.


16. Force Majeure

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reasons beyond Our control including natural disasters, pandemics, fire, acts of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott, or similar events beyond our reasonable control, whether foreseen or unforeseen.


17. Contact Us:

For any feedback, concerns, or queries, You may reach out to Us using the contact details provided below:

Customer Care: feedback@unwynnd.com